Cafe Tresor

Client Overview

Cafe Tresor is an exclusive Apple Service Center offering a unique customer experience. They sought to revolutionize device service operations using AI and provide customers with an ergonomically designed workspace while their devices were being serviced.


Cafe Tresor faced the challenge of optimizing device service operations, minimizing customer device downtime, and enhancing the overall customer experience.


Velkro Innovation Pvt Ltd developed an AI-based concierge named ALISHA, leveraging years of experience in customer service. ALISHA governed service operations, ensuring efficient and timely device resolutions. Additionally, Cafe Tresor provided customers with a uniquely designed workspace, allowing them to continue their work uninterrupted while their devices were being serviced. An experience zone was created to showcase the latest consumer tech durables, providing customers with a hands-on experience.


Cafe Tresor seamlessly integrated ALISHA into their service center operations, utilizing AI-enabled solutions to streamline device service. The ergonomically designed workspace provided a comfortable environment for customers to work while their devices were serviced. The experience zone featured collaborations with tech partners to showcase and allow customers to experience the latest tech durables.


Through their innovative approach, Cafe Tresor achieved remarkable outcomes:

  • High Customer Satisfaction: Over 100,000 happy customers served, demonstrating the success of the AI-driven service and workspace offerings.

  • Efficient Device Service: Over 400 devices serviced daily, leveraging AI-enabled solutions to ensure fast and accurate resolutions.

  • Strong Tech Partnerships: Collaborations with 50+ tech partners, allowing customers to experience the latest consumer tech products firsthand.

  • High Resolution Rate: A 99% resolution rate, showcasing the effectiveness of the AI-driven service approach.

Empowering The Future With AI.

10 +

Project Completed

Exemplary track record, satisfied clients.

20 +

Happy Clients

Trusted partnerships, successful collaborations.

35 +

Years of Experience

Extensive expertise, industry leadership.


Frequently Asked Questions

At Velkro Innovation Pvt Ltd, we cater to a wide range of industries including but not limited to healthcare, education, e-commerce, gaming, and entertainment. Our versatile expertise allows us to tailor solutions to meet the unique needs of various sectors.

Artificial Intelligence (AI) can bring numerous benefits to your business. It enables the automation of processes, improves efficiency, enhances customer experiences, provides data-driven insights, and enables predictive analytics for smarter decision-making. Our AI solutions can be customized to address your specific business goals and challenges.

Absolutely! Our team specializes in developing custom Apple Vision Pro apps tailored to your requirements. Whether it's leveraging augmented reality (AR), object recognition, or image analysis, we have the expertise to create immersive and intelligent applications that harness the power of Apple Vision Pro.

Yes, we offer comprehensive support and maintenance services to ensure the smooth operation of your solutions. Our team is dedicated to providing timely updates, bug fixes, and technical assistance, allowing you to focus on your core business while we take care of the technical aspects.

Getting started is easy! Simply reach out to our team through the contact information provided on our website, and we'll be happy to discuss your requirements, provide consultations, and guide you through the process of leveraging our innovative solutions for your business needs.

Absolutely. Our expertise lies in seamlessly integrating AI capabilities with existing systems. We can work with your current infrastructure and technologies to leverage AI for process optimization, automation, predictive analytics, and more, without disrupting your operations.

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